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Shipping policy

Standard Shipping

$12.00 Under $99*

FREE when you spend over $99*

Delivery takes 1-3 business days to most metro areas when ordered before 2pm AEST.  This service takes 1-5 business days to most other areas.

Signature Required: contactless delivery if home otherwise taken to your local post office for pick up - you will be required to show your identification upon pick up. A card notifying you of the attempted delivery will be left in your letter box containing information to collect your items.

Express Shipping

$17.00 Under $99*

$5.00 when you spend over $99*

Delivered next business day* to most metro areas when ordered before 2pm AEST.  This service takes 1-3 business days in most other areas.

Signature Required: contactless delivery if home otherwise taken to your local post office for pick up - you will be required to show your identification upon pick up. A card notifying you of the attempted delivery will be left in your letter box containing information to collect your items.

Bulky Items.

* Bulky or heavy items fall outside of the offer for free delivery due to the additional cost to ship.  For items that fall into this category 32 Spokes provides a shipping calculator in the shopping cart advising the cost to ship these items. 

Authority to Leave

Unless otherwise specified, 32Spokes will require all items to be signed for on delivery.  If you prefer to have the items delivered without the signature requirement please leave a note in the checkout advising us that you accept the following terms.

  • The courier will generally leave your order at the front door or letterbox.
  • Once the parcel has been delivered to your shipping address based on the tracking information provided by Australia Post, 32 Spokes takes no responsibility for any damage or theft that may occur.

If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing an address to which someone will be present.

What is the Method of shipping?

We currently use ParcelPost which is a couriered service by Australia Post. This is a standard service and not an express service unless otherwise specified.

Can you ship to a PO Box address? 

Yes, we do. Just place your order as you normally would and enter the PO Box details in the delivery address section on the checkout page.

More information

If you’d like any more information on the above, please send us an email.

Packaging

In an effort to reduce our impact on the environment, the satchels and labels used by 32 Spokes to deliver your items are made from sustainable plants and a non-toxic, compostable resin, meeting the Home Compostable standards AS 5810 and ABAP 20001.

Please do not put them in the recycling, instead put them in with your food scraps and garden waste instead.  Your works will love them!