Shipping policy
Standard Shipping
Australia:
$13.00 Under $99*
FREE when you spend over $99*
Delivery takes 1-3 business days to most metro areas when ordered before 2pm AEST. This service takes 1-5 business days to most other areas.
Signature Required: contactless delivery if home otherwise taken to your local post office for pick up - you will be required to show your identification upon pick up. Either a card notifying you of the attempted delivery will be left in your letter box or you will receive notification via SMS or the AusPost App containing information to collect your items.
New Zealand:
$NZD22.00 Flat rate for max 2 Items
Delivery takes 1-16 business days to most metro areas when ordered before 2pm AEST. It may take slightly longer to other areas
Delivery notifications will be made via SMS if a mobile number is included at checkout.
Express Shipping
Australia:
$18.00 Under $99*
$8.00 when you spend over $99*
Delivered next business day* to most metro areas when ordered before 2pm AEST. This service takes 1-3 business days in most other areas.
Signature Required: contactless delivery if home otherwise taken to your local post office for pick up - you will be required to show your identification upon pick up. Either a card notifying you of the attempted delivery will be left in your letter box or you will receive notification via SMS or the AusPost App containing information to collect your items.
New Zealand:
Call or email for express shipping options as the cost will be based on order.
Collection Points
Collect your parcel when and where it suits you from any of Australia Post’s collection points – a Post Ofce, a PO Box or a free 24/7 Parcel Locker.
Pre Ordered Items.
Items that have been pre-ordered and paid for via our website will be delivered via the method selected at checkout as soon as possible after the items have been delivered by the manufacturer and scanned into inventory in our warehouse.
The dates shown on the product page are indicative of the date we expect the shipment to land based on the tracking dates supplied to us from the shipping company. If the expected date the shipment will land changes significantly we will notify our customers via email at our earliest convenience.
Merchandise.
Tee shirts are made to order and will be drop shipped by the printing company. Unfortunately this adds some additional time for your order to be fulfilled and delivered.
Shipping & Delivery Estimates
8-15 business days to most metro areas in Australia
8-20 business days to non-metro areas in Australia
Reliable, Tracked Shipping
Includes tracking on all parcels. Tracking email and automatic Shopify updates once order has been despatched.
Australia Wide!
By using Australia Post and Couriers Please, we are able to offer the widest delivery coverage in Australia. Includes all Parcel Lockers, PO Boxes and remote locations for a flat rate fee.
Bulky Items or Heavy Basket of Items.
* Bulky or a heavy basket of items that would constitute a bulky item fall outside of the offer for free delivery due to the additional shipping costs. For orders that fall into this category, 32Spokes will contact the purchaser to discuss shipping options available. 32Spokes reserves the right to cancel such orders if an agreement cannot be reached with the purchaser.
Authority to Leave
Unless otherwise specified, 32Spokes will require all items above $50 to be signed for on delivery. If you prefer to have the items delivered without the signature requirement please select the Authority to Leave checkbox advising us that you accept the following terms.
- The courier will leave your order in a safe place.
- Once the parcel has been delivered to your shipping address based on the tracking information provided by Australia Post, 32 Spokes takes no responsibility for any theft that may occur.
If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing an address to which someone will be present or a Parcel Locker or Parcel Collect.
What is the Method of shipping?
We use ParcelPost which is a couriered service by Australia Post. This is a standard service and not an express service unless otherwise specified.
Tracking of your purchase can be done with the Australia Post App. By selecting 'Track with Auspost App' in the cart we will forward your phone number and email details to Australia Post enabling them to match your tracking details and App account.
Can you ship to a PO Box address?
Yes, we do.
Just place your order as you normally would and enter the PO Box details in the delivery address section at checkout.
Can you ship to a Parcel Locker or Parcel Collect?
Yes, we do.
Just place your order as you normally would and enter the Parcel Collect/Parcel Locker number in the Address 1 field, (e.g. Parcel Locker 12345 67890) and the location address in the Address 2 field at checkout.
More information
If you’d like any more information on the above, please send us an email.
Packaging
In an effort to reduce our impact on the environment, the satchels and labels used by 32 Spokes to deliver your purchase are made from recycled plastic or plastics made from sustainable plants and a non-toxic, compostable resin, meeting the Home Compostable standards AS 5810 and ABAP 20001.